1. Who we are

The Content Club Consulting Ltd (“we”, “our”, “us”) is a company registered in England and Wales. Our registered office is Suite 12, Storage King, Letraset Building, 9 Wotton Rd, Ashford TN23 6LN.

We are the data controller responsible for the personal information described in this policy.

This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it. It applies to visitors to the-content-club.co.uk, applicants to The Content Club, current and former members, and anyone else who contacts us.

If you have any questions, contact us at info@the-content-club.co.uk.

2. Information we collect

Information you give us directly. When you apply to join, become a member, subscribe to our newsletter, book a call, or contact us, we collect your name, email address, business name and details, revenue range, social media profiles, and anything else you share during the application, onboarding, or ongoing membership.

Information generated by your use of our services. When you use the community, we collect login activity, session attendance, posts and comments you make, questions you submit, and other content you contribute inside The Content Club.

Payment information. When you pay for membership, Stripe processes your card details on our behalf. We receive confirmation of payment and limited details (last four digits of your card, billing name and postcode) but never your full card number.

Cookies and website usage. See our Cookie Policy for the details.

3. How we use your information, and our lawful basis

We use your information for the following purposes, each with a specific lawful basis under UK GDPR:

To review your application and decide on membership. Lawful basis: taking steps at your request to enter into a contract.

To administer your membership, take payment, and give you access to sessions, content, and the community. Lawful basis: performance of our contract with you.

To send you service updates (session times, changes to community access, refund confirmations, and similar). Lawful basis: performance of our contract with you.

To send you our newsletter and information about The Content Club. Lawful basis: your consent, which you can withdraw at any time by clicking unsubscribe.

To publish testimonials, member spotlights, or case studies featuring you. Lawful basis: your explicit written consent. We only use identifiable content with your permission.

To improve our services and understand what works. Lawful basis: our legitimate interest in improving what we offer. We use anonymised or aggregated data wherever possible.

To meet our legal obligations (tax, accounting, responding to regulators). Lawful basis: compliance with a legal obligation.

4. Who we share your data with

We do not sell your data. We share it only with the following categories of recipient, each of whom is contractually bound to handle it in line with UK GDPR:

Service providers who help us run The Content Club:

• Kit — email marketing and newsletter delivery
• Circle — hosting the member community
• Stripe — payment processing
• Calendly — booking application calls and 1:1 sessions
• Zoom — hosting live and recorded sessions
• Senja — collecting and displaying member testimonials
• Google Analytics — website analytics

Professional advisers such as our accountants or solicitors, where necessary and always under confidentiality.

Regulators and law enforcement where we are legally required to disclose information.

5. The application process

If you apply to join The Content Club, we use your application to assess whether you’re the right fit. Jack personally reviews every application.

If your application is successful and you join, your data is retained under the membership terms below.

If your application is unsuccessful, or you don’t complete the process within 90 days, we delete your application data unless you have asked to stay in touch or on the waitlist. If you’re on the waitlist, we keep your details until you unsubscribe.

6. Recording and live sessions

We record workshops, coaching calls, and live sessions so members can watch them back later. This is part of the membership benefit.

Lawful basis: performance of our contract with you (for members) and our legitimate interest in delivering the community benefit as promoted (for occasional guests).

If you don’t want to appear in a recording, you can turn off your camera and microphone during the session. If you want your contribution removed from a recording after the fact, email info@the-content-club.co.uk and we’ll edit or anonymise it where reasonably possible.

7. Marketing and email communications

We send our newsletter to people who have subscribed to it, and marketing updates to applicants and members who have opted in.

You can unsubscribe from marketing emails at any time using the link at the bottom of every email, or by emailing info@the-content-club.co.uk. We will always send you service messages related to your membership even if you have opted out of marketing.

8. International transfers

Some of our service providers are based outside the UK, primarily in the US (Kit, Stripe, Zoom, Calendly, Senja, and Google). Where your data is transferred outside the UK, we rely on one of the following safeguards:

• The UK’s own adequacy decision for the country in question, where one exists (including the UK Extension to the EU-US Data Privacy Framework, for certified US providers).
• Standard Contractual Clauses approved by the ICO, where no adequacy decision applies.

You can request a copy of the safeguards in place for any specific transfer by emailing info@the-content-club.co.uk.

9. How long we keep your data

Applicant data (unsuccessful applications): deleted after 90 days.

Waitlist data: kept until you unsubscribe.

Newsletter subscribers: kept until you unsubscribe.

Member data: kept for the duration of your membership and for up to 12 months after cancellation, in case you want to rejoin.

Payment and accounting records: kept for 6 years from the end of the relevant accounting period, as required by HMRC.

Session recordings: kept for as long as they remain relevant to the community’s learning library. Members can request removal of their own contributions at any time.

After each retention period ends, we delete or anonymise the data.

10. How we protect your data

We use technical and organisational measures to keep your data secure, including access controls, encryption in transit, and careful selection of processors who meet UK GDPR standards. No system is completely secure, but we review our processes regularly and act quickly if we become aware of a breach.

If a breach happens that puts your rights or freedoms at risk, we will notify the ICO within 72 hours and inform you directly where required by law.

11. Your rights

Under UK GDPR you have the following rights:

• Access — ask for a copy of the personal data we hold about you.
• Correction — ask us to correct data that is inaccurate or incomplete.
• Deletion — ask us to delete your data, in certain circumstances.
• Restriction — ask us to stop using your data in specific ways.
• Objection — object to us using your data for a particular purpose.
• Portability — ask for your data in a format you can take to another provider.
• Withdraw consent — where we rely on consent, you can withdraw it at any time.

To exercise any of these, email info@the-content-club.co.uk. We will respond within one month. In some cases we may need to verify your identity before we can act, and we may extend the deadline by up to two months for complex requests, in which case we will explain why.

You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

12. Cookies

Our website uses cookies. See our Cookie Policy for details of which ones and why.

13. Links to other websites

Our website and community may link to other sites. We are not responsible for what those sites do with your data. Check their own privacy policies before sharing information with them.

14. Changes to this policy

We may update this policy from time to time. We will update the “last updated” date at the top of this page, and for significant changes we will notify members directly.

15. Contact us

For any questions about your data, or to make a request under your rights above:

The Content Club Consulting Ltd
Suite 12, Storage King, Letraset Building, 9 Wotton Rd, Ashford TN23 6LN
info@the-content-club.co.uk