Terms & Conditions
Membership Access and Services:
Membership grants access to the community platform, training resources, live sessions, workshops, and member events. Different levels of membership provide different levels of support:
• Starter and Creator tiers include access to training, community participation, feedback environments, and live sessions.
• VIP membership (£999/quarter) includes all standard access plus three 1-hour strategic consultancy sessions per quarter with Jack Gaisford.
VIP benefits are delivered within the quarter of payment and unused sessions do not roll over. Access to services begins once payment is processed. We may update or add services over time to improve the member experience.
Pricing, Billing and Renewal:
Memberships are billed in advance on a recurring quarterly basis unless stated otherwise. All payments are processed securely via Stripe, and we do not accept alternative payment methods.
Your membership renews automatically at the end of each billing period unless cancelled before renewal. Renewal dates are visible within your account billing area. It is the member’s responsibility to cancel before renewal; refunds will not be issued for accidental renewals resulting from failure to cancel.
We reserve the right to revise pricing or service levels and will provide reasonable notice of any changes.
Cancellations, Refunds and Member Responsibility:
You may cancel your membership at any time via your billing settings. Cancellation stops future billing; you retain access until the end of the paid period. Because The Content Club operates on a participation-based model, non-usage, lack of attendance, or failure to engage does not qualify for refunds. Refunds may be considered only where:
• there has been a materially negative experience,
• service failure, or
• proven negligence.
Refund requests must be submitted in writing and assessed case-by-case. We do not guarantee specific outcomes or financial results. Your results depend on your implementation, participation, and business context.
Conduct and Community Expectations:
The Content Club is an accountability-based environment. Members agree to participate respectfully, constructively, and professionally. The following behaviours are prohibited:
• unsolicited selling or spamming,
• harassment, abuse, or disruption,
• misuse or redistribution of member-only spaces or content.
We operate a three-strike policy for rule violations. Repeated breach of conduct may result in removal without refund.
Intellectual Property, Recordings and Content Use:
All training materials, frameworks, videos, and templates remain the intellectual property of The Content Club Consulting Ltd. Members may use resources privately in their business but may not resell, distribute, or claim authorship of our intellectual property.
We record live sessions, workshops, and calls to make available inside the community. By attending, you consent to being included in recordings accessible to other members. If you wish to remain anonymous, you may keep your camera/mic off or request anonymisation where reasonable.
We may share anonymised member results for marketing and reporting purposes. Named testimonials or identifiable success stories are only published with explicit written consent.
Data Collection and Privacy:
We collect personal information necessary to administer your account, including name, email address, business details, and participation history. Payment processing is handled by Stripe, and no card details are stored by us. Your information is processed in accordance with our Privacy Policy and UK GDPR. You can view the full Privacy Policy on our website or request a copy.
Access Limits and Fair Use:
Membership access is for the individual purchaser only. Account sharing or redistribution is not permitted. Access may be suspended if unfair use is detected. Because content is continually developed, updated, or retired, we reserve the right to modify or replace materials without notice.
Service Disclaimer and Limitation of Liability:
We provide training, community support, strategic thinking, accountability, and consultancy. We do not provide legal, financial, or regulated advice. All decisions made based on guidance are your responsibility.
While we make every effort to deliver a high-quality experience, we do not guarantee results or commercial performance. To the fullest extent permitted by law, we disclaim liability for business loss, revenue loss, or implementation outcomes.
Dispute Resolution:
If you have concerns about your experience, contact us directly so we can resolve issues informally. Most matters can be addressed via communication and support. If a dispute cannot be resolved informally, it will be handled under the governing law noted below.
Changes to These Terms:
We may update these Terms & Conditions periodically. Updates will be posted on our website and/or emailed to members. Continued membership constitutes acceptance of revised terms.
Governing Law:
These Terms & Conditions are governed by the laws of England and Wales.
Contact:
For membership or policy questions, please contact:
Jack Gaisford
The Content Club Consulting Ltd
Suite 12, Storage King, Wotton Road, Ashford, Kent, TN23 6LN
Email: jack@the-content-club.co.uk