1. Who these terms apply to

These Terms and Conditions (“Terms”) govern your membership of The Content Club, which is operated by The Content Club Consulting Ltd (“we”, “our”, “us”), a company registered in England and Wales with registered office at Suite 12, Storage King, Letraset Building, 9 Wotton Rd, Ashford TN23 6LN.

These Terms apply to you (“member”, “you”, “your”) from the moment your application is accepted and payment is processed.

By joining, you confirm that you are entering into these Terms in a business capacity (as a limited company, partnership, sole trader, or on behalf of a business you own or operate) and not as a consumer. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other consumer-specific protections do not apply.

2. What membership includes

The Content Club is an application-only membership community for established B2B founders. There are two tiers:

Standard membership — £1,999 + VAT per year, billed annually in advance. Includes:

• Access to the community platform
• Weekly live sessions
• Monthly expert-led masterclasses
• Regular meet-ups and events
• Feedback from other members
• In-depth resources, tools, and the member directory

VIP membership — £999 + VAT per month, billed monthly, with a 12-month minimum commitment. Includes everything in Standard, plus:

• A monthly 60-minute 1:1 with Jack Gaisford
• Priority direct message access to Jack
• A quarterly business review
• Free entry to all premium events
• Access to a VIP-only private space within the community

We may update, add, or remove specific sessions, features, or benefits over time to improve the member experience. Any material change to what a tier includes will be communicated to affected members in advance.

3. Application and joining

Every application is personally reviewed by Jack Gaisford. Acceptance is at our sole discretion. If your application is unsuccessful, no payment is taken. If your application is accepted, you will be invited to pay and join at the next available activation week. Your membership begins on the date payment is processed, and your billing period runs from that date.

4. Pricing, billing, and renewal

Standard membership is billed annually in advance. Your membership renews automatically for a further 12 months at the end of each billing period unless you cancel before the renewal date.

VIP membership is billed monthly in advance, with an initial commitment of 12 months. At the end of the initial 12 months, VIP membership continues on a monthly rolling basis and can be cancelled by either party with one month’s written notice, unless you choose to renew for a further fixed term.

All payments are processed securely through Stripe. We do not accept alternative payment methods.

Renewal reminders. We will send you a reminder 3 days before your membership renews. It is your responsibility to cancel before renewal if you do not wish to continue. We do not issue refunds for accidental renewals.

Legacy pricing protection. Members who joined before 1 October 2026 remain on their original pricing for as long as their membership is continuously active. If a legacy member cancels and later rejoins, they will be subject to the pricing in force at the time of rejoining.

Price changes. We may revise our pricing from time to time. Any price change will be communicated at least 30 days in advance and will apply from your next renewal, not mid-term.

5. Cancellation and refunds

7-day fit refund. New members may cancel within 7 days of their membership start date if the community isn’t the right fit, and receive a full refund. To claim this refund, email info@the-content-club.co.uk within the 7-day window. This refund is available once per member.

Standard cancellation. After the 7-day window, Standard members can cancel at any time via their billing settings or by contacting us. Cancellation stops the next renewal. You retain access for the remainder of the paid annual period. We do not issue partial-year refunds for early cancellation.

VIP early exit. VIP members who wish to leave before the end of the 12-month commitment must give us three months’ written notice by emailing info@the-content-club.co.uk. Membership continues, and monthly payments continue to be taken, for the three months following the notice date. Access ends when the notice period expires.

No refunds for non-use. The Content Club operates on a participation-based model. Missed sessions, low attendance, or lack of engagement do not qualify for a refund.

Referrals. Members who refer another member receive a credit equivalent to the referred member’s first year’s fee, applied to their next renewal. Full referral terms are available on request.

6. Community conduct

The Content Club is a room of founders who have been personally reviewed and accepted. We expect members to behave in a way that protects that room.

The following are not permitted:

• Unsolicited selling, pitching, or recruiting to other members
• Harassment, abuse, discrimination, or personal attacks
• Sharing member content, contact details, or community materials outside the community without permission
• Misrepresenting yourself or your business to gain trust or business

We operate a three-warning system. A first breach results in a private warning from us. A second breach results in a final written warning. A third breach results in immediate removal from the community without refund of any remaining fees.

For serious breaches (including anything unlawful), we reserve the right to remove a member immediately without prior warning and without refund.

7. Recordings

We record live sessions, workshops, and calls so members can watch them back and so the community has a growing learning library.

By attending a recorded session, you accept that you may appear in the recording. If you do not want to appear on camera or by voice, you may keep your camera and microphone off and participate via chat.

If you have contributed to a recording and want your contribution removed, edited, or anonymised, email info@the-content-club.co.uk. We will act on your request within a reasonable time where it is technically possible to do so.

Session recordings are for the benefit of members only. Downloading, sharing, or reposting recordings outside the community is not permitted.

8. Intellectual property

All training materials, frameworks, videos, templates, resources, and other content produced by us or on our behalf (“Our Materials”) remain the intellectual property of The Content Club Consulting Ltd.

As a member, you have a personal, non-transferable licence to use Our Materials for the purpose of running your own business. You may not:

• Resell, sublicense, or distribute Our Materials
• Reproduce Our Materials in your own products, courses, or memberships
• Claim authorship of Our Materials
• Use Our Materials to create competing services

Content you contribute to the community (posts, comments, questions, submissions) remains your own. By posting it, you grant us and other members a non-exclusive licence to view and refer to it within the community.

9. Testimonials and case studies

We may publish anonymised member results and aggregated outcomes for marketing purposes.

Identifiable testimonials, case studies, or named success stories will only be published with your explicit written consent. You may withdraw that consent for future use at any time by emailing info@the-content-club.co.uk, and we will remove the identifiable content within a reasonable time.

10. Access, fair use, and account sharing

Your membership is personal to you. It cannot be shared, transferred, or resold. Only the individual named on the membership may attend sessions, access the community, or use member-only resources.

If we detect account sharing or misuse, we may suspend access without notice and, in serious cases, terminate the membership without refund.

11. What we don’t guarantee

The Content Club provides community, education, accountability, and (for VIP members) 1:1 support. We do not provide legal, financial, tax, or other regulated professional advice. Any guidance we give is for information and reflection, not as regulated advice.

You are responsible for the decisions you make in your business. We do not guarantee specific commercial outcomes, revenue, leads, or results. Your results depend on your effort, participation, business context, and factors outside our control.

12. Our liability

To the fullest extent permitted by law:

• We are not liable for loss of profits, loss of revenue, loss of business, loss of goodwill, or any indirect or consequential loss arising from your membership.
• Our total liability to you for any claim arising out of or in connection with these Terms is limited to the total fees you have paid us in the 12 months immediately before the claim.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited by law.

13. Data and privacy

We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. You can read it on our Privacy Policy.

14. Changes to services or these Terms

We may make reasonable changes to the community, sessions, features, or benefits included in your membership over time. Material changes will be communicated in advance.

We may update these Terms from time to time. The current version will always be available on our website. Where a change materially affects your rights or obligations, we will notify you by email at least 30 days before the change takes effect. Continued membership after that date constitutes acceptance of the updated Terms. If you do not accept a material change, you may cancel and receive a pro-rata refund of unused paid time (Standard members only; VIP notice terms still apply).

15. Complaints and disputes

If you have a concern about your membership or experience, contact us first at info@the-content-club.co.uk and we will try to resolve it informally. Most issues are resolved this way.

If we cannot resolve a dispute informally, either party may pursue formal resolution under the governing law below.

16. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

The Content Club Consulting Ltd
Suite 12, Storage King, Letraset Building, 9 Wotton Rd, Ashford TN23 6LN
info@the-content-club.co.uk